Refund policy.

Last updated: July 14, 2026 · Applies to petruamortoae.com and the Client Ops Kit · Amortoae Petru PFA, Sibiu, Romania

One product, one promise, no maze. This is the refund policy for the Client Ops Kit and other digital products sold on petruamortoae.com.

01The 30-day money-back guarantee

If within 30 days of purchase you decide the Product did not earn its price, you get a full refund. Email info@petruamortoae.com from any address, include your order number (it is in your Lemon Squeezy receipt), and say you want a refund. That is the entire procedure. No forms, no exit interview, no "but did you really try."

The three facts: full amount, original payment method, no reason required. Refunds are issued through Lemon Squeezy, usually within 2 business days of your email; your bank may take another 5 to 10 business days to show the money.

02Your statutory rights

Under EU consumer rules, the standard 14-day withdrawal right for digital content ends when delivery begins with your prior express consent and acknowledgment, which you give at checkout before the instant download. Our voluntary 30-day guarantee is broader than that right and exists precisely so you never need it. Separately and always: if digital content is defective, corrupted, or not as described, your statutory conformity rights (repair, replacement, price reduction, or termination) remain fully unaffected by anything on this page.

03Invoices and credit notes

Lemon Squeezy, as merchant of record, issued your invoice and will issue the corresponding credit note automatically when the refund is processed. You do not need to request either.

04Before you open a chargeback

Please email first. A refund by email takes one message and about two days; a card dispute takes weeks and helps no one. The guarantee is real and honoring it is faster than fighting it.

05Fair use of the guarantee

Refunds are honored without questions. The only exception: clear abuse, such as repeated cycles of buying, downloading, and refunding the same product across accounts. Those may be declined, which will affect approximately nobody reading this page.

06Services are separate

Web design and related services are governed by the payment and cancellation terms in their individual signed agreements, not by this page.

07Questions

info@petruamortoae.com. Real inbox, read by the person who made the Product.